Support

Frequently Asked Questions

I just received my new ZYYX 3D Printer, what do I do now?

First of, thank you for buying the ZYYX and welcome to the ZYYX family!

What we recommend for new users is:
-Read the “Quick Start Guide” supplied in the box
-Check out our Youtube video “Your First Print
-Explore Simplify3D and check some of their great guides
-And if you run into any questions don’t hesitate to email us at “support(at)zyyx3dprinter.com”

How do I change a ZYYX pro SwiftTool?

Start a tool change in the menu system of the printer. This provides step-by-step instructions on the printer display.

Video coming soon!

Which nozzles and build plates should I use with which filaments in the ZYYX pro?

For all nylon-based filaments, especially our ZYYX proCarbon, the Carbon0.6 SwiftTool should be used. For other materials, use the SwiftTool which best suits the resolution your print requires. (Included in the Muli-Material Extension Kit are 0.2mm, 0.4mm, and 0.8mm SwiftTools. Please keep in mind that decreasing SwiftTool size will significantly increase print time. We recommend 0.4mm as the standard SwiftTool suitable for most prints.)

When printing nylon-based filaments, including our ZYYX proCarbon, proKev, and proNylon, please use the ZYYX pro standard build plate (brown print surface). For all other materials, please use the black Multi-Material Build Plate, included in our Multi-Material Extension Kit.

What is the origin of the models on this site?

We have tried to always state the origin of the models we use for demo purposes, if you find a model that is not properly attributed don´t hesitate to inform us on the contacts page.

Where can I find models online?

there are a lot of online services with dowloadable 3d printable models, for example:

http://www.thingiverse.com/

http://www.youmagine.com/

http://www.cubehero.com/

http://www.shapeways.com/

http://www.myminifactory.com/

http://3dprintingmodel.com/

What software is supplied with the printer?

The ZYYX 3D Printer uses Simplify3D for converting your model to a build file for the printer. The firmware in the printer controller is a custom version of the open source Sailfish Firmware. More information about the software is available here.

What design software does the ZYYX 3D Printer support?

Our system support the all the wildly available design softwares on the market.
The Simplify3D integrated 3D printer software that comes with the printer accepted the file format .stl & .obj. This program converts the .stl or .obj file to a .x3g file, a printable file.

Can I use a different slicing software besides Simplify3D?

Each ZYYX 3D Printer is sold with a Simplify3D license, as the printer’s advanced algorithms are tightly integrated with this software. An example of this is the automated leveling system.

Netfabb by Autodesk, we’re pleased to say, now supports both the ZYYX+ and ZYYX pro, as well.

Where can I find help using Simplify3D?

You can find assistance with Simplify3D on the “Show & Tell” page of our website, on our YouTube channel and on Simplify3D’s comprehensive support page.

Which types of filament can I use?

The ZYYX pro can print most common, 1.75mm materials with printing temperatures in the 190-260°C range. To print non-nylon based materials on the ZYYX pro, the Multi-Material Extension Kit is necessary.

We do not, due to the many different types of filaments on the market, provide printing profiles for third party materials for either the ZYYX pro or ZYYX+.

The ZYYX+ 3D Printer works with 1.75 mm filament including ABS, PLA, smart ABS, flexible PLA, Laywood, Laybrick, PET (for smaller models), and Nylon (may require adding a top layer to the build plate). Other materials will also work and we are testing new materials continuously.

While ABS works well for small to medium sized models on the ZYYX+, we do not recommend printing large ABS models, due to the tendency of ABS to warp and crack. If you are printing in ABS and experiencing difficulties with warp, we recommend wiping the build surface with a thin layer of acetone. Simply wet a paper towel with a bit of acetone and wipe the build surface. Though this may leave light streaks across the surface, these do not damage the build plate. Do not apply large amounts of acetone at once, as this will make it very difficult to remove the model.

Please be aware, though, that even with acetone we recommend against printing large ABS models that cover most of the build plate on the ZYYX+. The ZYYX pro with the Multi-Material Extension Kit is perfect for large ABS models, though!

Is the ZYYX 3D Printer open source?

Yes. The ZYYX 3D Printer has used the following open source projects as the base for our designs:

Open Source Makerbot Replicator I
ReplicatorG
Sailfish Firmware

The mechanical design files of the ZYYX 3D Printer will be released on our site under open source licence, and we are working together with the creators of the Sailfish firmware to integrate our new algoritms in the mainstream Sailfish release.

We have also been inspired by the excellent work of the community on the following sites:

www.animate.se
www.reprap.org
www.thingiverse.com
www.youmagine.com

Do I need to pay tax and customs charges?

Yes. The printers are shipped from Gothenburg, Sweden, and you will need to pay the applicable tax and customs charges for your country when receiving the package.

If your shipping country is in the European Union then VAT (25%) will be added to your bill and no additional taxes need to be paid. For all countries outside the European Union the courier might charge you import taxes, and some countries also require you to pay their sales tax. Magicfirm Europe is not responsible for these costs and cannot give an estimate of the costs, as this varies from country to country. For more information we recommend you to get in touch with your postal service or tax authorities.

Does ZYYX 3D Printer offer an academic discount?

We offer a 10% discount on the ZYYX 3D Printer purchase for students, teachers, administrators, and staff members working at an educational institution. If you think you qualify, please contact us and we will be happy to help with your order.

Who do I contact for support and warranty?

Technical support, returns and warranty are dealt with by the authorized seller where you purchased the product. For orders directly from Magicfirm Europe AB this is handled in Gothenburg, Sweden. Please see out support contact section for details.

If you have problems with your ZYYX 3D Printer please contact us before returning a product for any reason.

If we are unable to resolve the issue we will provide further instructions regarding repair or replacement under warranty. In the case of return of the product to Gothenburg, Sweden, you must return your product shipping prepaid and with proof of purchase.

What is your warranty?

The ZYYX 3D Printer has a 1 year warranty that covers faults caused by a manufacturing error. In addition to this we follow the regulations of the country of purchase.

This warranty does not cover any problem that is caused by (a) commercial use, accident, abuse, neglect, shock, electrostatic discharge, degaussing, heat or humidity beyond product specifications, improper installation, operation, maintenance or modification; or (b) any misuse contrary to the instructions in the user manual; or (c) malfunctions caused by other equipment.

This warranty is void if a product is returned with removed, damaged or tampered labels or any alterations (including the unauthorised removal of any component or external cover).

Any warranty claim must be accepted either by the dealer in the claimant’s country, or by Magicfirm Europe AB.

Can I print directly by USB?

Yes, by using the USB cable supplied with your printer and the connection port on the right side of the machine. You will most likely need to install new serial port drivers to connect successfully via USB. Please contact us at support(at)zyyx3dprinter.com if you would like to receive the serial port driver installation files and instructions.

Is there a second version of the ZYYX 3D Printer with a dual extruder?

Currently we don’t have any plans of adding a second extruder. 

My print fan is difficult to remove. What do I do?

If you own a ZYYX pro, simply position the printhead in the middle of the printer and fold the front fan and fan guard to the right. (Video coming soon!)

If your own a ZYYX+ (silver front fan), simply flip the fan to the side around its right bottom corner whilst gently pulling the tab in the center of the fan holder slightly towards the front of the printer. See video.

For a Classic ZYYX machine, the recommended way to remove the print fan is to use one of the hex keys from the supplied toolbox to carefully lift up the print fan sideways. See picture:

My printer displays "Check plate or run leveling script"

If this message is displayed the first thing to check is that the build plate is securely placed in the build plate holder. The build plate holder has grooves that should be matched with the magnets under the build plate. Please ensure the magnets are positioned firmly in the grooves and restart the print.

If the message still appears and you have not recently changed build plates, please take the build plate out of the printer and check that the glass on the bottom has not cracked. Then, please check all of the sides of the build plate, ensuring that the top layer has not begun to separate from the glass. If either of these two issues has occured, you will need to replace the build plate.

If you have just changed build plates, please run the leveling script on the printer by going to Utilities>Level Build Plate and using the green leveling tool supplied in your toolbox.

If you are not able to solve the issue using the above steps, please contact us at support(at)zyyx3dprinter.com with your printer’s serial number (from the sticker on the back) and any relevant photos/videos of the issue.

How do I calibrate the build plate of the ZYYX 3D Printer?

The ZYYX 3D Printer comes pre leveled from the factory and will use the auto leveling function to adjust itself before every print.
If your factory leveling has been altered the printer might display “Your build plate needs calibration. Please run the leveling script.”
If this happens or you are concerned that the factory leveling has been altered by mistake you can run an assisted factory leveling wizard. To do this you choose UTILITIES->Level Build Plate in the menu system of the printer.

You will then be guided through leveling, and asked to turn the leveling knobs under the build plate holder.

NOTE, the words ‘clockwise’ and ‘counter-clockwise’ in the wizard should be interpreted as the direction of turning when looking at the build plate from above.

My printer displays "Your printhead probe needs calibration. Please run the probe cal script."

The printer has a build in safety function that detects if the stored factory calibration of the print head probe has been lost. If this is detected the print will stop with this message.
The cause can be if you select to do a factory reset of the system. The instruction on how to calibrate the probe can be found further down the page under Buildplate Tuning and Probe calibration, 

My printer keeps pausing for "Print Obstruction..." What does this mean?

This pause occurs when the printer detects severe curling or foreign objects in the buildspace.
It is a good indicator that the model might need to be printed in a different way or with supports.

If you feel that you have the situation under control, you can turn this off at your own risk by completing the following steps: Go to “Utilities” on the ZYYX-> Scroll to “Total trig. Time(s)”-> Set Value to “0″.
As you can see, you can also increase the sensitivity of the monitor by adding seconds and vice versa.

My printer pauses for "Filament problem detected" when I don't see a filament problem.

If this pause occurs, please check the tension of the filament between the spool and the inlet to the filament monitor before touching the filament spool. If filament becomes loose on the roll, it is often the case that one loop will move over another, causing taughtness and triggering the filament monitor. This is not a true tangle and is often fixed by the slightest jostling of the filament spool. Therefore, to detect the issue you must check if the filament is taught going into the monitor before making any adjustments to the filament spool.

If your printer is pausing for filament issues often, please switch filament rolls and run a test. If the pauses continue, please contact us at support(at)zyyx3dprinter.com with your printer’s serial number (from the sticker on the back) along with a photo of your filament monitor during a pause and a description of the issue.

We do not recommend printing without a filament monitor, as your printer will then not pause if the filament runs out or if a true filament tangle occurs. However, if you feel it necessary, you may turn the monitor off by going to Utilities>General Settings>Filament sensor and changing the setting to “OFF”. You can then print as usual, continuing to feed filament through the monitor to the printhead. Again, though, the monitor will not be able to pause the print when it is set to off.

When I start a print the printer LCD states "Auto-level failed. Incomplete probing". What is wrong?

This error comes from the fact that your printer needs the latest Simplify3D Profile settings.

Please visit https://cloud.simplify3d.com/account/upgrade to make sure you have the latest version (currently 4.0) of the Simplify3D software. See below under “Desktop Software” for information on ZYYX Simplify3D profiles.

My print stops partway through for no apparent reason. What is wrong?

If your print stops without finishing, and there is no apparent mechanical failure, it is likely that the print file was corrupt. Re-slice and re-save the .x3g file to your SD card through Simplify3D. When removing the SD card from your computer, always remember to first right click the card’s folder in your computer’s file manager and choose “Eject”. Then pull out the card. This ensures that the card isn’t removed from the computer while Simplify3D is still writing to it.

My ZYYX pro is showing an error message related to the heated chamber.

If the chamber does not reach its intended temperature, you may see an error message. Most often this is because the doors are not fully closed. Please close both doors completely, then continue/restart, as appropriate.

If the doors are fully closed, please check for other likely sources of heat loss, such as a displaced or missing lid. If you find no reason why heat should be escaping, please contact us at support(at)zyyx3dprinter.com with your printer’s serial number and a photo of the error message and printer.

Maintenance

General

Wipe off the printer with a damp cloth to keep it free from dust and plastic debris.

Rods and bearings

The rods should be kept free from dust, clean with dry cloth, lubricate rods lightly with the supplied oil syringe once every two months. The bearings are sealed and does not need any special treatment.

Z axis rods and Z axis screw

Keep rods and Z axis screw free from dust. Lubricate Z axis screw once per month with the supplied oil syringe.

Print Head

The print head should be cleaned once every two weeks if printer is used every day, remove front fan and clean with brush.

 Build Plate

The build plate needs to be completely cleaned from any dirt or grease to perform correctly. The plate can also be cleaned lightly with acetone to refresh its surface.

The ZYYX Maintenance Kit

The ZYYX Maintenance Kit, avaiable for purchase >here<, relies on a script to perform the automatic nozzle cleaning. The script is a file that should be downloaded, unzipped and put directly on the supplied SD Card before use.

1. >Download the ZYYX Cleaning Script<
2. Open the zip file, for example with http://www.7-zip.org or http://www.kekaosx.com/en/
3. Put the file “ZYYX_nozzle_clean.x3g” on the supplied SD Card
4. Start the script by selecting “Print from SD” in the onboard menu, and selecting the ZYYX_nozzle_clean.x3g file and load the cleaning filament.

Buildplate Tuning

If you need to do a total re-calibration we suggest you do it in the following order:
1. Buildplate Calibration
2. Probe Calibration
3. Fine Tuning

For assistance with probe calibration and fine tuning, please see our support video >here<.

Fine Tuning The Buildplate

This is a process that helps you fine tune your ZYYX 3D Printer and buildplate. Every ZYYX printer comes with a build plate that has already been fine tuned for that machine. If you are seeing print quality issues that you believe may be related to the build plate’s fine tuning, please contact us at support@zyyx3dprinter.com and we will be happy to assist.

To do this process you need to have the firmware Sailfish v7.7 rZX21b, or later.

Probe calibration

The print head probe is calibrated from the factory and under normal circumstances it will not need any calibration.
If you have replaced or unscrewed any part of the print head or if the printer is showing an error message “Your printhead probe needs calibration. Please run the probe cal script.” you can perform this calibration.

1. Download a special script file, if your ZYYX has firmware version Sailfish v7.7 rZX20 or later use >this< file. If it has an earlier version use  >this< file.
2. Unzip and put the script file on the SD Card, and put the SD Card in the printer.
3. Select “Print from SD”, and select the file “ZYYX_PROBECAL_FW1.X3G”.
4. Follow the instructions in the printer LCD Display.

NOTE, the copier paper should be a standard 80-90g laser or inkjet paper.
NOTE, while pressing the midbutton move the paper continuously to make sure you feel the grabbing point, and note that at first you might feel some residue plastic under the noozle but this will be scraped off and the you feel the paper grabbed firmly.

NOTE, by pressing the left cursor button and the selecting cancel you confirm and save the calibrated value.

Software and Manuals

Printer Quick Start Guide

Your printer ships with a Quick Start Guide for the printer itself, this guide will help you to setup the printer and explain the basics of how to operate the onboard computer.

Also available for download >here<

Desktop Software

The printer comes with a license to use the Simplify3D professional all-in-one printing software. This license is distributed to you by email and will include a download link for the Simplify3D software. When there is an update available this will be distributed to you as a new download link. Just select the ZYYX 3D Printer in the installation process to configure the software for your printer.

Please visit https://cloud.simplify3d.com/account/upgrade to upgrade to the latest version (currently 4.0) of the Simplify3D software.

It is important that your printer’s firmware version is consistent with your Simplify3D profile. For example, if your printer is running firmware rZX30, you should be using V3 Simplify3D profiles. If your printer runs rZX50, you should use V5 profiles. If you believe you are running the incorrect profile version, please contact us at support@zyyx3dprinter.com for assistance. Please include your printer’s serial number (from the sticker on the back of the machine), firmware version, and your current Simplify3D profile version in your message.

Download a quick start guide for Simplify3D >here<
Support for Simplify3D is available >here<

Printer Firmware

In most cases, it is possible for you to update your printer’s firmware. If you are experiencing problems that you believe to be firmware related, please contact us at support@zyyx3dprinter.com and we will be happy to help you with the update. When writing to us, please include your printer’s serial number (from the sticker on the back) and a photo of the printer’s display when you go to Utilities > Version Information.

Please note that new printers are always shipped with the latest firmware version, so no updating is required for a new machine. Please also be aware that your Simplify3D profile should match your printer’s firmware version. For example, if your printer is running firmware rZX30, you should be using V3 Simplify3D profiles. If your printer runs rZX50, you should use V5 profiles.
Note that to use the new Multi Material Feature you need to also update your Simplify3D Profile, see the “Desktop Software” chapter above.

In the case of an update, please remember to reset your machine (Utilities > Restore Settings). We recommend you always do a Buildplate Tuning after updating your firmware.

Download a manual for Sailfish firmware >here<.

Contact Us for Support

Contact Form
The message you wish to send.